Frequently Asked Questions
Our online parts catalog is dynamic and is not an exact reflection of the availability of our items. Our prices are subject to change and may become out-of-stock or discontinued. To ensure the availability of the exact part you need, contact us immediately.
Our business operates entirely online, which allows us to keep our prices fair and our service efficient. Instead of a call center, we handle all customer inquiries through email. This approach helps us:
Support customers worldwide – Regardless of time zone or location.
Provide accurate, well-documented responses – Email gives us time to review your question carefully and provide detailed, reliable information.
Keep a written record of your communication – So you can easily refer back to what was discussed or agreed upon.
Respond faster overall – Our dedicated support team can assist multiple customers at once and route messages directly to the right specialist.
- If you’d like to get in touch, Please see our
- contact us page here
for options and our team will be happy to help! We typically respond within 24–48 business hours.
We accept Visa, Mastercard, American Express, Discover, Apple Pay and Amazon Pay. We DO NOT accept Cash on Delivery (COD) orders. Take note that All orders are charged in full once you place and confirm your order.
When selected at checkout our shipping protection program offers you a peace of mind guarantee against lost, stolen or damaged products within your order. Upon notification of any of the aforementioned circumstances our customer service team will work swiftly and diligently to provide you with a replacement item. Our program does not cover instances where the original shipping address was incorrectly entered or any address changes made after the order is placed.
- OEM Parts and Accessories – 2 years
- OEM Performance part numbers – 1 to 2 years depending on the series
- Crate engines & gas remanufactured powertrain components – 3 years / 100,000 miles
- Diesel remanufactured powertrain components – 2 years / 100,000 miles
Full warranty statements are available on request from our support team.
Nope, Not here! We do not charge any re-stocking fees.
We accept returns within 30 days of receipt. Products being returned must be unused, uninstalled and in their original condition. This means that the products should not have been modified, altered or damaged as a result of attempted installation or usage. Products being returned should also come with all accessories and original packaging.
Touch-Up Paints are not returnable.
Tires - Tires that have been or show signs of being mounted cannot be returned.
Any International return must have it's import duties and taxes pre-paid or else it will be rejected.
If your items are lost or damaged in transit, you can submit a ticket or request a callback from us via
. A member of our team will assist you regarding the necessary steps regarding your damaged or missing order.
Indeed, we do offer international shipping services. However, for sizable freight items destined for international locations, it's essential to engage the services of a freight forwarder who will facilitate the delivery to your ultimate destination. Take note that shipping costs exclude duties, taxes, and other fees that will be due during delivery. These fees will be on top of your initial order payment.
These fees are in addition to shipping costs paid on the order and will be due COD by the courier. When making international purchases or shipments, it's important to be aware that taxes, customs duties, brokerage fees and any other import-related fees are the responsibility of the person receiving the goods. These charges can vary depending on the destination country's regulations and may be assessed by customs authorities upon the arrival of the package. It's advisable for customers to research and understand their country's specific import policies and associated costs before placing an order to avoid any unexpected expenses when receiving your order.
We rely on UPS and USPS to handle our ground orders. However, for freight orders, we collaborate with a diverse range of highly regarded and trusted shipping companies. This approach allows us to provide flexible and efficient shipping solutions tailored to the specific needs of our customers' freight shipments. Please note, at this time we do not offer expedited shipping.
If your order arrives damaged, we apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we want to resolve this issue promptly. Please contact our dedicated customer support team as soon as possible through
. Our team will guide you through the process of reporting the damage and provide instructions on how to document it. We kindly ask that you provide us with photos of the box both inside and out, the shipping label, and the damaged item. This visual documentation will assist us in expediting the resolution process. Your concerns are important to us, and we will work diligently to make things right for you.
As a U.S business all of our pricing is in USD
Mopa Trail Parts is located at 111 Bond Street, Westbury, NY 11590, United States. This is our physical store if you want to see our products first-hand — otherwise browse our extensive online catalog of OEM parts and accessories.
The Vehicle Identification Number (VIN) lets us know everything about your vehicle. We can determine the engine type, color, and other important details about your car by its VIN.
You can find the VIN of your ride on its insurance card or registration details. You can also find the VIN at the base of its windshield near the driver’s side or near the driver’s side door jam.
Our products have accurate listings to make sure you get the right one. For our purposes, left-side parts refer to the driver’s side of the vehicle, while right-side parts are for the passenger side of your vehicle.
To ensure 100% accuracy you will need to input the VIN of your vehicle at checkout. Our extensive online catalog allows you to look up products according to your Year, Make and Model however this does not take into account important aspects such as engine size, trim etc…
Yes of course! Customers who request refunds should submit a request on our contact us page. Once approved, we can refund the payment via the original payment method used by the customer within 3 days. Take note that these refunds might take time to reflect according to different payment platforms.
We process orders within 24 to 48 hours. In-stock orders typically arrive within 7-10 business days. Parts that are out of stock can take longer as we will need to order them from our national distribution centers. We do our best to note when parts are on backorder by displaying a note on the product page however we do not display any stocking levels of any parts on our site. Backordered parts can take weeks or longer to arrive depending on the severity.
Funds collected before your order ships serve multiple essential purposes. Firstly, this practice confirms your order, guaranteeing that the items you've selected are set aside for you, minimizing the risk of stock depletion due to high demand. Additionally, prepayment streamlines our order fulfillment process, expediting packing and shipping procedures, which often results in faster delivery times. Lastly, collecting payment upfront covers the costs associated with sourcing, packaging, and shipping, enabling us to provide efficient service. Rest assured that your payment is securely processed, and we are committed to delivering the products or services you've ordered in a timely and efficient manner. Your satisfaction is our priority, and this approach helps us achieve that goal.
We do not offer price matching services because our prices are already competitively low. Our commitment to providing affordable pricing means that we strive to offer you some of the most competitive rates in the market from the outset. We believe in giving our customers exceptional value without the need for price matching, ensuring that you receive budget-friendly options without compromising on quality.
Please contact our dedicated customer support team at
. Please note that it is the customer's responsibility to arrange and cover the shipping cost for returning the core to us.
Yes, our parts are Original Equipment Manufacturer (OEM) parts. We take pride in offering genuine OEM parts to ensure the highest quality and compatibility with your vehicle or equipment. These parts are manufactured to the same standards and specifications as those originally installed by the vehicle or equipment manufacturer, guaranteeing reliable performance and a precise fit.
We request your Vehicle Identification Number (VIN) to ensure that we provide you with the most accurate and compatible parts and services. The VIN is a unique identifier specific to your vehicle, containing essential information such as its make, model, year, and often, detailed configuration. By having your VIN, we can cross-reference it with our database to verify that the parts or services you require are a perfect match for your vehicle. This helps us avoid any compatibility issues and ensures that you receive the correct products, ultimately saving you time and hassle. Your privacy is important to us, and we handle your VIN with the utmost confidentiality, using it solely for the purpose of enhancing your customer experience.
Mopa Trail Parts is a USA-based dealer of genuine OEM parts and accessories for Jeep Wrangler, Cherokee and Grand Cherokee and for every Porsche 911 generation. Our online parts department serves car owners everywhere alongside our sales, service and parts departments.
OEM parts and accessories are better than used or aftermarket products since they guarantee proper fitment and better quality in terms of durability and performance. OEM products match your ride's factory parts and accessories, which minimizes any fitment or performance issues that aftermarket products might have.
We carry genuine OEM parts and accessories for the Jeep Wrangler TJ, JK and JL, Cherokee, Grand Cherokee WK and WL, and the Porsche 911 964, 993, 996, 997, 991 and 992.
OEM parts and accessories are certified products engineered for specific vehicles. They are made from superior materials and include the manufacturer's warranty for your peace of mind.
OEM parts and accessories are designed and built according to factory specifications. By using OEM replacement parts and upgrades you get the safety and performance guarantees that used and aftermarket products cannot offer.
Yes, all of our genuine OEM parts and accessories for sale are priced less than the manufacturer’s suggested retail price on top of having their original and full manufacturer warranties.
Creating an account on our platform offers several valuable advantages. Firstly, it streamlines the checkout process, allowing you to make purchases more swiftly by storing your billing and shipping details. Secondly, it grants you access to your complete order history, providing a convenient way to track your past purchases and simplifying tasks like returns. Additionally, by having an account, you can receive important updates about your orders, including shipping notifications, and stay informed about the latest announcements. Lastly, your account is protected by secure login credentials, reducing the need to repeatedly input sensitive information and ensuring the safety of your personal data.